Refund Policy & Product LIfetime
We make every effort to provide you with products and information that will improve your life at a great value.
However, you have the right to cancel The Transformation Community Membership, The Transformation Challenge Supplement Discount and Special Programs access at any time, with no questions asked.
With our information programs and supplement discount programs, you are purchasing access to the material and discount, failure to use the programs, or enroll in the supplement discount pharmacy (FullScript) is your responsibility.
You are purchasing access, failure to use the programs or supplement discount is not refundable.
This is how the policy works:
Upon joining The Transformation Community, The Transformation Challenge, The Optimized Life MEmbership, or the Supplement DIscount and Special Programs membership you will receive a receipt for your purchase, and you will be redirected to a "thank you for your purchase" page. In your receipt (both initial and future monthly receipts) you will be able to click on a link allowing you to cancel your membership should you choose to do so.
Upon canceling your membership, you will be removed from the Facebook group, the Transformation Community membership site and your nutritional supplementation discount will be removed.
Once your membership is canceled, you are not eligible to rejoin the Transformation Community at any time in the future. We are dedicated to building a lifelong community of people that are dedicated to optimal health, and we only want members that are positive and committed to contributing and making the community better.
Membership payments are non-refundable.
Membership payments will not be partially or fully refunded for any reason. You are purchasing access to the programs, resources, and discounts.
We reserve the right to remove you from The Transformation Community Membership, including all of the sites, groups and discount programs for any reason, at any time, without explanation.
To contact us for support, visit the Transformation Challenge home page and click on "Support" at the top of the page, or click here and complete the support form so that we can assist you.
COVID-19 Testing: All sales are final and non-refundable. We can not accept or return test kits to the manufacturer or resell a test kit that has been shipped for our office.
Definition of Product Lifetime
When you purchase any digital product from us, you have "lifetime" access to the product. The "lifetime" of a product is the duration of time that it takes to complete the product or program as defined by the instructions in the product, and or the name of the product. For example, "The Transformation Program" is a 6-week program. The lifetime of this program is therefore 6 weeks. You may have access to it for much longer than that, but we define the product "lifetime" as 6 weeks, and technically you could be removed from the membership site, Facebook support group and any other site or membership or bonus program that was offered in combination with your purchase at the end of the product lifetime, and the product would be considered fully consumed.
We can not be responsible for you or your failure to complete any of our programs in the allotted time that is considered the product lifetime, nor do we intend to restrict your access to the programs, but we do have to consider that at some point we will likely have to close some of our programs, and therefore we wanted to define what the "lifetime" of our products are.
Any and all other products that do not have a clear time frame associated with them that would help to more clearly define the "lifetime" of the product are considered to have a 1-week product "lifetime," and the same rules apply once the product lifetime has passed.
This refund policy and product lifetime definitions were last updated on May 12th, 2020.