Refund Policy & Product Lifetime

We make every effort to provide you with products that will improve your life at a great value. 

However, you’re fully protected by a 100% money-back return policy for 7 days, no questions asked, and we mean that. 

This is how the policy works: 

First 7 Days Our promise to you: 

If you are dissatisfied at any time during the first 7 days after purchase, simply return all physical products we shipped to you, delete all digital video, audio, and text files you obtained from us, and ask for a full refund. You will get your money back. 

After 7 Days:

If for some reason you are dissatisfied or have not evaluated our products or services 7 days after purchasing, we are sorry, but we will be unable to refund your money. We consider 7 days a reasonable timeframe to evaluate and follow through on the products and services that have been purchased.

In order to obtain a refund under this policy, physical products should be shipped at your expense to the address listed below, must include your purchase information (such as a copy of your receipt) so that we can make a refund, and the products should be in merchantable condition (i.e. we could resell them because they’re in good condition). 

Contacting Us:

Please submit all refund requests through our site [email protected] 

Make sure to clearly state for which product you are requesting a refund and include your username or email you used with that product. 

Send your written refund requests by first class postal mail to: 

The Office of Dr. Brad Shook 

Attn: Refunds Department 

901 HWY 321 NW SUITE 134 

HICKORY, NC 28601 United States   

To serve you and others better in the future, we request (but do not require) that you tell us why you want a refund. We want satisfied customers. 

Please remember that asking for a refund but continuing to use products purchased from us is the same thing as stealing and may also violate applicable intellectual property rights law. 

Definition of Product Lifetime: 

When you purchase any digital product from us, you have "lifetime" access to the product. The "lifetime" of a product is the duration of time that it takes to complete the product or program as defined by the instructions in the product, and or name of the product. For example, "The 6 Week Hashimoto's Transformation Program" is a 6 week program. The lifetime of this program is therefore 6 weeks. You may have access to it for much longer than that, but we define the product "lifetime" as 6 weeks, and technically you could be removed from the membership site, Facebook support group and any other site or membership or bonus program that was offered in combination with your purchase at the end of the product lifetime, and the product would be considered fully consumed. We can not be responsible for you or your failure to complete any of our programs in the allotted time that is considered the product lifetime, nor do we intend to restrict your access to the programs, but we do have to consider that at some point we will likely have to close some of our programs, and therefore we wanted to define what the "lifetime" of our products are. Any and all other products that do not have a clear time frame associated with them that would help to more clearly define the "lifetime" of the product are considered to have a 1-week product "lifetime," and the same rules apply once the product lifetime has past. 

Refunds for consulting services, lab fees, lab interpretation fees, or any other service provided by Dr. Shook (unless otherwise detailed in this document) are refundable within 7 days of purchase and must be redeemed within 30 days of purchase. Failure to redeem consulting services, lab fees, lab interpretation fees, or any other product or service within 30 days of purchase will result in forfeiture of your payment and loss of your appointment and any services or products.

Strategy Sessions are 20-minute appointments with Dr. Shook. The purpose of a strategy session is to help prospective clients get Dr. Shook's opinion on whether or not he thinks he can help them and to give them a clear next step of what they need to do. Strategy sessions are $50 and non-refundable. Strategy sessions can be rescheduled one time but cannot be rescheduled any later than 3 business days (Monday through Thursday) prior to the scheduled appointment. This cancellation policy is necessary becasue when an appointment is booked it takes an available time slot that could have been filled by someone else.

In the event, a bundled or discounted package of products and/or services are purchased and partially used before the end of the 7 day evaluation period, and a refund is requested, refunds will be made on a prorated basis at the non-discounted, non-bundled, standard fee for service and.or product. 

Refund Example 1:

If a one-time bundled offer for $997 is purchased that includes:

  • The 6-Week Transformation Program $997
  • Initial Consultation with Dr. Shook $375
  • Lab Testing $897
  • Lab Review Follow-up Appointment $175
  • Customized Nutraceutical Recommendations $1497

Total Value: $ 3941

If the "Initial Consultation with Dr. Shook" was used, the refund would equal ($997 bundle price - $375 standard fee for Initial Consultation with Dr. Shook = $622 refund)

Refund Example 2:

If a one-time bundled offer for $997 is purchased that includes:

  • The 6-Week Transformation Program $997
  • Initial Consultation with Dr. Shook $375
  • Lab Testing $897
  • Lab Review Follow-up Appointment $175
  • Customized Nutraceutical Recommendations $1497 

Total Value: $3941 

If a refund is requested after the 7-day evaluation and money back guarantee time frame, no refund will be issued, and redemption of services, products and/or testing must be done within 30 days.

This refund policy and product lifetime definitions were last updated on March 1, 2016.

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